Backup has frozen and not completed.

Backup has frozen and not completed. - Printable Version

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Backup has frozen and not completed. - Stowdon - 04-24-2026

Having a problem with Hasleo back up at present which, hopefully, someone can tell me what, if anything, I am doing wrong. Thanks.

Using Hasleo V5.6.2.1

Using a Dell Tower ECT 1250 i7-14700 (4 months old), Windows 11 Pro 25H2, 16GB RAM.

Back up onto external Seagate One Touch Disk 4TB.

Running a File back up (lots of files). When started it stated that it would take approx 19 hours to do the back up. Not a problem. Machine left on overnight. Up to that point it had been progressing and running fine.

This morning it appears to have frozen on 79% of back up (has displayed that figure for at least 4 hours now).
Elapsed time: 23.43.01
Curiously showing time left as 00.00.01

Is there something still going on that I can't see or should I stop it running now and try again?
I have used this software in the past without problems.

I have searched other threads but couldn't find anything with same symptoms.

RE: Backup has frozen and not completed. - admin - 04-24-2026

Kindly send the complete log file (as indicated in the screenshot below) to [email protected].
[Image: JQCplK55_o.png]

Thank you.

RE: Backup has frozen and not completed. - Stowdon - 04-25-2026

Email with log sent. Thanks for response.
I suspect now that the system was going through it's "Check Image" process but there was nothing to indicate, over a long period, that this was the case.

RE: Backup has frozen and not completed. - n8chavez - 04-25-2026

What happens if you temporarily disable image checking? Are you presented with the same issue?

RE: Backup has frozen and not completed. - Stowdon - 04-25-2026

I am currently running another full back up without using image check. However this now has some hours still to run.

12 % backed up - System says 14 hours to run (estimated).

Will advise if it freezes again tomorrow morning (GMT +1).

RE: Backup has frozen and not completed. - garioch7 - 04-25-2026

@Stowdon,

Would you share with us the total size of the "full back up" you are trying to run?

Have you run SeaTools diagnostics, and a "chkdsk <drive letter>: /f" on the external drive? I am suspicious that something is not "right" with that drive ...

How much free space is there on the drive?

Hasleo Backup Suite is one of the fastest imaging solutions available.

Thank you for sending the logs. Unfortunately, I can't see them, but @admin will reply when the review is complete.

Have a great day.

Regards,
Phil

RE: Backup has frozen and not completed. - n8chavez - 04-25-2026

Just my gut feeling here, but something doesn't seem right. It shouldn't take that long to image, unless you're imaging 500 terabytes. Please send the logs to @admin. @garioch7 has good suggestions.

RE: Backup has frozen and not completed. - garioch7 - 04-25-2026

@n8chavez,

Quote:Back up onto external Seagate One Touch Disk 4TB.

I concur something is not "right" here. The member has already sent logs via PM to the @admin, as documented in a post in this Topic.

Would HBS even attempt to create a backup image, of any kind, larger than the available target disk space, without notifying the user that the Target Destination drive lacks the available space? You are more familiar with HBS than I am ...

I, for one, will be very interested in the log analysis by @admin.

Thank you for concurring that the member needs to provide more information, and check the health of the Target External Drive.

Have a great day.

Regards,
Phil