Hasleo Software Forums - Backup appears to have failed

My backups appear to be failing.

Initializing. please wait...
Backup mode: Full
Compress level: High
Encryption mode: None
Checking file system, please wait...
The operation of checking file system is complete.
Backing up, please wait...
The backup operation is complete.
Size of newly created backup files): 149.35 GB, free remaining disk space on destination drive: 1.77 TB.
The operation completed successfully. (0x0488000100000012)
The operation was not successful.

Here is a link to a screenshot showing the error I get.
[attachment=477]

However, the backup file does get created and it seems to be the right size.

This has happened twice in a row. After the first time I rebooted the machine.

I am running the current version of the backup suite.

of note: oddly one part of the message above says:
"The backup operation is complete.
Size of newly created backup files): 149.35 GB, free remaining disk space on destination drive: 1.77 TB.
The operation completed successfully."
while another part says:
"The operation was not successful."

I would appreciate any insights.

(06-21-2024, 10:08 PM)RobLatour Wrote: [ -> ]My backups appear to be failing.

Initializing. please wait...
Backup mode: Full
Compress level: High
Encryption mode: None
Checking file system, please wait...
The operation of checking file system is complete.
Backing up, please wait...
The backup operation is complete.
Size of newly created backup files): 149.35 GB, free remaining disk space on destination drive: 1.77 TB.
The operation completed successfully. (0x0488000100000012)
The operation was not successful.

Here is a link to a screenshot showing the error I get.

However, the backup file does get created and it seems to be the right size.

This has happened twice in a row. After the first time I rebooted the machine.

I am running the current version of the backup suite.

of note: oddly one part of the message above says:
"The backup operation is complete.
Size of newly created backup files): 149.35 GB, free remaining disk space on destination drive: 1.77 TB.
The operation completed successfully."
while another part says:
"The operation was not successful."

I would appreciate any insights.

The backup operation should have completed successfully, what failed seems to be the merge image operation. To further analyze the issue, please click " [Image: memu_normal.png]

" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected], and we will resolve it as soon as possible. Thanks.

(06-21-2024, 10:48 PM)admin Wrote: [ -> ]
(06-21-2024, 10:08 PM)RobLatour Wrote: [ -> ]My backups appear to be failing.

Initializing. please wait...
Backup mode: Full
Compress level: High
Encryption mode: None
Checking file system, please wait...
The operation of checking file system is complete.
Backing up, please wait...
The backup operation is complete.
Size of newly created backup files): 149.35 GB, free remaining disk space on destination drive: 1.77 TB.
The operation completed successfully. (0x0488000100000012)
The operation was not successful.

Here is a link to a screenshot showing the error I get.

However, the backup file does get created and it seems to be the right size.

This has happened twice in a row. After the first time I rebooted the machine.

I am running the current version of the backup suite.

of note: oddly one part of the message above says:
"The backup operation is complete.
Size of newly created backup files): 149.35 GB, free remaining disk space on destination drive: 1.77 TB.
The operation completed successfully."
while another part says:
"The operation was not successful."

I would appreciate any insights.

The backup operation should have completed successfully, what failed seems to be the merge image operation. To further analyze the issue, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected], and we will resolve it as soon as possible. Thanks.

thank you for your support on this, I have just sent you an email with the attachment you requested