11-03-2018, 10:48 AM
(11-03-2018, 03:52 AM)Figaro Wrote: Purchased BitLocker Anywhere Home (?), followed screen prompts & encrypted hard drive followed by shutdown of laptop. Booted laptop and password screen appears but keyboard is totally unresponsive. Reboot and am able to enter 4 numbers using numerical keypad before keyboard becomes completely unresponsive. Unable to Esc to recovery nor continue obviously. Laptop is now a doorstop.
After trying several things, finally am able to use Esc the minute laptop boots (before password screen appears) to escape to recovery screen and enter recovery key. Am now back to Windows 10 Home.
I will give it 24 hours to hear from "Tech Support", by e-mail!!!, before I start posting reviews in every internet site I can find about this experience and product.
I'm sorry, we have never encountered such a situation before, and we need some time to analyze and solve this issue, so we recommend that you decrypt the drive and we will give you a full refund.