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Hasleo doesn't shutdown - Printable Version

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Pages: 1 2

RE: Hasleo doesn't shutdown - chmichael - 02-05-2025

(02-04-2025, 10:16 PM)al3x Wrote: Well, can’t reproduce this error in a VM with Windows Server 2025 Standard here. Windows was installed fresh with latest available updates. Then I installed VMware Tools and finally HBS without any tasks. Shuts down without any problems for me, HBS service was ended within 1-2 seconds.

There has to be something else you do that causes these problems, maybe something that got installed without you knowing or some configuration/policy. Did you try this with an official Windows Server 2025 ISO from MS? Does this also happen in a VM?

It doesn't do it always it's way random.

Eg. today i rebooted a Server 2016 and it stuck "Shutting down: Halso Backup Service" for an 30 mins.

So i went to a client pc, open an administrator command line and run "takkill /s myserver /f /im backupservice.exe
(solution if this happens to anyone else)

The Server rebooted instantly after!

Windows is supposed to kill the service if WaitToKillServiceTimeout exceed but in case of Halsleo it doesn't!

So since it's happing on Server 2016 and 2025 it isn't OS related but it's Hasleo v5 related. (never had this with v4)

From Log seems EnumNetworkCompuers.cpp makes it stuck ?
btw: EnumNetworkCompuers.cpp source file is misspelled ? Big Grin

Log:
2025-02-04 22:52:05 T:00005080 .\FixedPath.cpp 273 nRet=0x0000000000000000 nLastError=0x000003F0
2025-02-04 22:52:05 T:00005080 .\EFIFirmware.cpp 1099 GetLastError()=0x000003E6
2025-02-04 22:52:05 T:00005080 .\EFIFirmware.cpp 1099 GetLastError()=0x000003E6
2025-02-04 22:52:17 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:52:52 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:53:27 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:54:03 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:54:38 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:55:13 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:55:48 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:55:52 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
2025-02-04 22:55:52 T:000008A4 .\ClientTransmit.cpp 309 nRet=0x0065000600000002
2025-02-04 22:55:52 T:000008A4 .\PipeWrapper.cpp 154 nRet=0x0099000600000002
2025-02-04 22:55:52 T:000008A4 .\UICmdRelay.cpp 415 nRet=0x019E00D900000002
2025-02-04 22:55:52 T:000008A4 .\UICmdRelay.cpp 629 nRet=0x019E00D900000002 0 0
2025-02-04 22:56:24 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:56:59 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:57:34 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:58:10 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:58:45 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:59:20 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:59:55 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:00:27 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
2025-02-04 23:00:27 T:000008A4 .\ClientTransmit.cpp 309 nRet=0x0065000600000002
2025-02-04 23:00:27 T:000008A4 .\PipeWrapper.cpp 154 nRet=0x0099000600000002
2025-02-04 23:00:27 T:000008A4 .\UICmdRelay.cpp 415 nRet=0x019E00D900000002
2025-02-04 23:00:27 T:000008A4 .\UICmdRelay.cpp 629 nRet=0x019E00D900000002 0 0
2025-02-04 23:00:32 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:01:07 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:01:20 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
2025-02-04 23:01:20 T:000008A4 .\ClientTransmit.cpp 309 nRet=0x0065000600000002
2025-02-04 23:01:20 T:000008A4 .\PipeWrapper.cpp 154 nRet=0x0099000600000002
2025-02-04 23:01:20 T:000008A4 .\UICmdRelay.cpp 415 nRet=0x019E00D900000002
2025-02-04 23:01:20 T:000008A4 .\UICmdRelay.cpp 629 nRet=0x019E00D900000002 0 0
2025-02-04 23:01:42 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:02:18 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:02:53 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:03:28 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:04:03 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:04:39 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:05:14 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:05:49 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:06:25 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:07:00 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:07:35 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:08:11 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:08:46 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:09:21 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:09:56 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:10:32 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:11:07 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:11:42 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:12:18 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:12:53 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:13:28 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:14:03 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:14:24 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
2025-02-04 23:14:24 T:000008A4 .\ClientTransmit.cpp 309 nRet=0x0065000600000002
2025-02-04 23:14:24 T:000008A4 .\PipeWrapper.cpp 154 nRet=0x0099000600000002
2025-02-04 23:14:24 T:000008A4 .\UICmdRelay.cpp 415 nRet=0x019E00D900000002
2025-02-04 23:14:24 T:000008A4 .\UICmdRelay.cpp 629 nRet=0x019E00D900000002 0 0
2025-02-04 23:14:39 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:15:14 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:15:49 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:16:25 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:17:00 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:17:35 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:18:10 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:18:46 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:19:21 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:19:56 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:20:32 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:21:07 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:21:42 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:22:17 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:22:53 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:23:28 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:24:03 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:24:38 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:25:14 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:25:49 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:26:24 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
***** I kill the service here from client's command prompt *********
2025-02-04 23:28:29 T:00001544 Log version: 1.0
2025-02-04 23:28:29 T:00001544 OS Name:Windows Server 2016 Essentials Version:6.3 Build 14393 Bits:64
2025-02-04 23:28:29 T:00001544 Hasleo Backup Suite Version:5.0.2.2
2025-02-04 23:28:30 T:00001544 .\BackupService.cpp 834 Start...

RE: Hasleo doesn't shutdown - chmichael - 02-05-2025

You could add to log "Service Shutdown events" in order to track the problem.

eg. 2025-02-04 23:28:30 T:00001544 .\BackupService.cpp 834 Service Shutdown initiated

RE: Hasleo doesn't shutdown - al3x - 02-05-2025

That "\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102" line is in my logs as well every minute. Don't think that's the root of your problem here tbh.

RE: Hasleo doesn't shutdown - admin - 02-05-2025

@chmichael 
We also can't reproduce the issue in Win 2025. And the "\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102" line should not be the cause of the issue, can you send us the full log file? Are you sure you haven't set up a backup task to be performed on shutdown? Thanks.

RE: Hasleo doesn't shutdown - chmichael - 02-05-2025

(02-05-2025, 12:07 PM)admin Wrote: @chmichael 
We also can't reproduce the issue in Win 2025. And the "\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102" line should not be the cause of the issue, can you send us the full log file? Are you sure you haven't set up a backup task to be performed on shutdown? Thanks.

I'll send you from Win2016 because i reinstalled Win2025 server (it's to replace the Win2016).

RE: Hasleo doesn't shutdown - admin - 02-06-2025

(02-05-2025, 09:26 PM)chmichael Wrote:
(02-05-2025, 12:07 PM)admin Wrote: @chmichael 
We also can't reproduce the issue in Win 2025. And the "\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102" line should not be the cause of the issue, can you send us the full log file? Are you sure you haven't set up a backup task to be performed on shutdown? Thanks.

I'll send you from Win2016 because i reinstalled Win2025 server (it's to replace the Win2016).

Waiting for you to send us the log file. Thanks.

RE: Hasleo doesn't shutdown - chmichael - 02-06-2025

Sent, but i insist adding a "Service Shutdown initiated" log message in order to identify when it happens.

Thank you

RE: Hasleo doesn't shutdown - admin - 02-06-2025

(02-06-2025, 01:27 PM)chmichael Wrote: Sent, but i insist adding a "Service Shutdown initiated" log message in order to identify when it happens.
Thank you

Thanks for the log file. The log file shows that a scheduled backup job starts at 22:00:03 and you try to shut down the computer at 22:52:00, but the shutdown is blocked because the backup task is still running, so you terminate the service program at 23:26:24.

BackupService.log:
...
2025-02-04 22:00:03 T:0000361C .\CmdDeal.cpp 4541 nParamLen=16746
2025-02-04 22:00:03 T:0000361C .\ExecCmd.cpp 464 C:\Program Files\Hasleo\Hasleo Backup Suite\bin\BackupWorker.exe 2 1 E3FC2572-AF50-4F1C-AAE2-D63E3527982A    // The backup task starts running
2025-02-04 22:00:05 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
...
2025-02-04 22:51:53 T:0000361C .\LicenseMgr.cpp 72 nRet=0x00AD001300000000
2025-02-04 22:52:00 T:00005080 .\BackupService.cpp 264 6                                   // The service program receives the shutdown event
2025-02-04 22:52:00 T:00005080 .\BackupService.cpp 272 0
...
2025-02-04 23:26:24 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102

2025-02-04 23:28:29 T:00001544 Log version: 1.0
2025-02-04 23:28:29 T:00001544 OS Name:Windows Server 2016 Essentials Version:6.3 Build 14393 Bits:64
...

BackupWorker.log:
...
2025-02-04 22:00:04 T:000010A4 Log version: 1.0
2025-02-04 22:00:04 T:000010A4 OS Name:Windows Server 2016 Essentials Version:6.3 Build 14393 Bits:64
2025-02-04 22:00:04 T:000010A4 Hasleo Backup Suite Version:5.0.2.2
...
2025-02-04 22:48:42 T:000010A4 .\DiskBackupWrapper.cpp 1582 nPos=73
2025-02-04 22:55:52 T:000010A4 .\DiskBackupWrapper.cpp 1582 nPos=74               // The backup operation had not completed when the shutdown event occurred
2025-02-04 23:00:27 T:000010A4 .\DiskBackupWrapper.cpp 1582 nPos=75
...

Therefore, the problem is caused by a shutdown message received before the backup operation is completed, which causes the shutdown to be blocked.

RE: Hasleo doesn't shutdown - chmichael - 02-07-2025

Hmm seems i didn't notice the backup tray icon when i restarted the server so my bad!

Now about the Win2025 since i reinstall it again for 3rd time (new stuff si i screw things for testing)
i'll let you know if it happens again.

Thank you

RE: Hasleo doesn't shutdown - admin - 02-07-2025

(02-07-2025, 06:27 AM)chmichael Wrote: Hmm seems i didn't notice the backup tray icon when i restarted the server so my bad!

Now about the Win2025 since i reinstall it again for 3rd time (new stuff si i screw things for testing)
i'll let you know if it happens again.

Thank you

Okay, thank you very much.