+- Hasleo Software Forums (https://www.easyuefi.com/forums)
+-- Forum: Hasleo Software (formerly called EasyUEFI Development Team) (https://www.easyuefi.com/forums/forum-1.html)
+--- Forum: Hasleo Backup Suite (Free Windows Backup & Restore Software) (https://www.easyuefi.com/forums/forum-10.html)
+--- Thread: Non-Lifetime support (/thread-4193.html)
Non-Lifetime support - JayDee - 11-07-2025
Just for clarity, I would like to know what support is available if
I do NOT select lifetime support
Will I be able to download updates for some amount of time
or is the support tied to the version in effect when purchased?
For personal use I plan to purchase the family bundle
with life-time support.
However, I will want to purchase a commercial version for
an NPO where I volunteer (limited budget) so probably
would not purchase the life-time support.
Thanks for any info
JD
RE: Non-Lifetime support - admin - 11-07-2025
(11-07-2025, 09:56 AM)JayDee Wrote: Just for clarity, I would like to know what support is available if
I do NOT select lifetime support
Will I be able to download updates for some amount of time
or is the support tied to the version in effect when purchased?
For personal use I plan to purchase the family bundle
with life-time support.
However, I will want to purchase a commercial version for
an NPO where I volunteer (limited budget) so probably
would not purchase the life-time support.
Thanks for any info
JD
If you do not purchase the lifetime free upgrade service, minor version upgrades (for example, from version 5.0 to version 5.1, ..., 5.9) are free, while major version upgrades require an upgrade fee (for example, from version 5.x to version 6.x).
Please note that we only provide technical support and bug fixes for the latest version.
Thanks.
RE: Non-Lifetime support - JayDee - 11-08-2025
(11-07-2025, 12:22 PM)admin Wrote:Sounds what I had expected... however, it would be nice to have some idea how long version 5 is expected to last.(11-07-2025, 09:56 AM)JayDee Wrote: Just for clarity, I would like to know what support is available if
I do NOT select lifetime support
Will I be able to download updates for some amount of time
or is the support tied to the version in effect when purchased?
For personal use I plan to purchase the family bundle
with life-time support.
However, I will want to purchase a commercial version for
an NPO where I volunteer (limited budget) so probably
would not purchase the life-time support.
Thanks for any info
JD
If you do not purchase the lifetime free upgrade service, minor version upgrades (for example, from version 5.0 to version 5.1, ..., 5.9) are free, while major version upgrades require an upgrade fee (for example, from version 5.x to version 6.x).
Please note that we only provide technical support and bug fixes for the latest version.
Thanks.
RE: Non-Lifetime support - admin - 11-08-2025
(11-08-2025, 12:47 AM)JayDee Wrote:(11-07-2025, 12:22 PM)admin Wrote: If you do not purchase the lifetime free upgrade service, minor version upgrades (for example, from version 5.0 to version 5.1, ..., 5.9) are free, while major version upgrades require an upgrade fee (for example, from version 5.x to version 6.x).Sounds what I had expected... however, it would be nice to have some idea how long version 5 is expected to last.
Please note that we only provide technical support and bug fixes for the latest version.
Thanks.
I can't give you a specific timeframe, but V5 will keep running for you indefinitely because it's a perpetual license, it just doesn't include lifetime upgrade services.
RE: Non-Lifetime support - JayDee - 11-08-2025
Sounds great!
Placing my orders now.
RE: Non-Lifetime support - admin - 11-08-2025
Thank you for your understanding and support.