Backup has frozen and not completed.

[Stowdon]

Having a problem with Hasleo back up at present which, hopefully, someone can tell me what, if anything, I am doing wrong. Thanks.

Using Hasleo V5.6.2.1

Using a Dell Tower ECT 1250 i7-14700 (4 months old), Windows 11 Pro 25H2, 16GB RAM.

Back up onto external Seagate One Touch Disk 4TB.

Running a File back up (lots of files). When started it stated that it would take approx 19 hours to do the back up. Not a problem. Machine left on overnight. Up to that point it had been progressing and running fine.

This morning it appears to have frozen on 79% of back up (has displayed that figure for at least 4 hours now).
Elapsed time: 23.43.01
Curiously showing time left as 00.00.01 

Is there something still going on that I can't see or should I stop it running now and try again?
I have used this software in the past without problems.

I have searched other threads but couldn't find anything with same symptoms.

[admin]

Kindly send the complete log file (as indicated in the screenshot below) to [email protected].


Thank you.

[Stowdon]

Email with log sent. Thanks for response.
I suspect now that the system was going through it's "Check Image" process but there was nothing to indicate, over a long period, that this was the case.

[n8chavez]

What happens if you temporarily disable image checking? Are you presented with the same issue?

[Stowdon]

I am currently running another full back up without using image check. However this now has some hours still to run.  

12 % backed up - System says 14 hours to run (estimated).

Will advise if it freezes again tomorrow morning (GMT +1).

[garioch7]

@Stowdon,

Would you share with us the total size of the "full back up" you are trying to run?

Have you run SeaTools diagnostics, and a "chkdsk <drive letter>: /f" on the external drive?  I am suspicious that something is not "right" with that drive ...

How much free space is there on the drive?

Hasleo Backup Suite is one of the fastest imaging solutions available.

Thank you for sending the logs.  Unfortunately, I can't see them, but @admin will reply when the review is complete.

Have a great day.

Regards,
Phil

[n8chavez]

Just my gut feeling here, but something doesn't seem right. It shouldn't take that long to image, unless you're imaging 500 terabytes. Please send the logs to @admin. @garioch7 has good suggestions.

[garioch7]

@n8chavez,

Back up onto external Seagate One Touch Disk 4TB.

I concur something is not "right" here.  The member has already sent logs via PM to the @admin, as documented in a post in this Topic.

Would HBS even attempt to create a backup image, of any kind, larger than the available target disk space, without notifying the user that the Target Destination drive lacks the available space?  You are more familiar with HBS than I am ...

I, for one, will be very interested in the log analysis by @admin.

Thank you for concurring that the member needs to provide more information, and check the health of the Target External Drive.

Have a great day.

Regards,
Phil

[Stowdon]

When I checked status this morning the backup seems stuck on 79% again. 

This time with no image checking, no encryption and low compression so I think I now agree with your suggestion that something may be wrong with the Seagate.

I will run checks on that drive and also run a smaller back up on to a spare disk drive I have and see what happens.

This may take a bit of time so I will post on here again soon but not sure when.

Thank you for the help so far.

[garioch7]

@Stowdon,

Thank you for the update.  Take your time.  A "Full Diagnostic" scan may take many hours on a 4 TB SSD.  I have never done that with an SSD.  My backup drives have always been HDDs, but when I get my next computer ...

You might want to take a look a Hard Disk Sentinel.  I have lifetime licenses for both of my computers.  It continually monitors the health of my internal drives, and it works for external drives as well.  I have used it for years, and before that competing products, but HD Sentinel is, in my opinion, the "best-in-class."

In years past, I had two external WD HDDs go flaky on me before I had HD Sentinel.  In both cases, it was my backup software program issues that alerted me to the failing drives.  The Full Check Images would fail, even though that imaging program reported a successful backup.

In my view, the only backup that is really successful is the one you CAN use to restore!  As a result, I do Full Check images with both of my computers when I do my Disk/Partition imaging,

Since backup programs write intensely to the SSD/HDD, it is understandable that possible issues would be surfaced by an imaging program.

I have little hesitation in guessing that either the Source or Target drive is problematic.  The Hasleo Backup Suite is very fast.  The times you are stating are FAR too long, and HBS does not get "stuck" unless there is an issue outside of its control.

I am going to be VERY interested in how HBS performs with your spare drive.  If the result is the same, it will point to the Source Drive as being suspect.

I am going to be very interested in what @admin finds in the logs you submitted.

Good luck, and have a great day.  Please keep us posted when you get the time.

Regards,
Phil