Backup has frozen and not completed.

[Stowdon]

After some time spent today trying to sort this. Yes, definitely something amiss.

Re the post above, no definitely enough space on target disk drive of 4TB. Trying to back up a max of 3Tb (Max volumes of C & D disks in PC but nowhere near full).

Yes, I ran CHKDSK/F on the target drive and no problems noted.

I decided I would give Hasleo another try but would delete it from PC, restart and start again. I cancelled the last run I had tried, mentioned above and showing 79% still after several hours. It took around an hour for it to show "stopped". I then attempted to delete the App using normal Windows method. PC responded that it couldn't do it as Hasleo was running. Went to Task Manager which showed Hasleo still running so used task manager to "end task" which it showed as done. Went back to delete the App and it still said hasleo running. Back to task manager and found it showing "Hasleo Backup Suite Worker Application". I tried to tell it to "end task" several times but it would not do it. There appearde to be no way to delete Hasleo!

I then rebooted my PC and it had gone from Task Manager. Having noted from other posts on this forum I was aware that Hasleo often left settings behind when deleted so I used Revo to remove Hasleo and all traces including the Registry.

At that point I decided that I had experienced enough problems and, for the moment I am using Easus ToDo Back up so that I can have an up to date back up of my files. It is using the same Seagate Target Drive and no problems have been experienced so far and everything appears to be going well - so far.

I will take a bit of time to decide whether to reload Hasleo and try again with it. Thanks for the responses received so far, I didn't intend to waste anyone's time but I need to consider whether to bother with Hasleo again.

[garioch7]

@Stowdon,

Thank you for the update.  I am sorry that you have been unable so far to resolve your issues with the Hasleo Backup Suite.  Your situation seems to be unique; otherwise, this Forum would be flooded with others reporting similar issues.

If using ETB, please run a full "Check Image" on the resulting image.  In my experience, as I previously indicated, it was in doing a Full Check Image that problems with the external Target HDD were revealed.

There are other possibilities, for example a corrupted installation of HBS, Windows subsystem issues, hardware or driver issues, etc.

I would politely request that you continue to follow this topic and participate.  Your next post will not be subjected to Moderator Pre-Approval because your 6th post will promote you to a Junior Member, where only subsequent edits require Moderator Pre-Approval.  We apologize for these necessary anti-spam measures to keep the Forum safe and friendly, and as spam-free as possible.

The analysis of your logs by @admin may well indicate what the problem is.  IF it is a Hasleo Backup Suite issue, you can be assured that it will be quickly addressed, and the Hasleo Team will be very grateful to you for having identified an issue.  Thank you for persevering.

Have a great day.

Regards,
Phil

[admin]

Thank you all for your replies. 

@Stowdon's issue is indeed quite unique, as no other users have reported a similar problem. The failing backup task is a file backup, while disk backups work without any issues. Based on the log file provided by Stowdon, the backup appears to have completed successfully, but it may have gotten stuck during the post-backup cleanup phase (e.g., when releasing the VSS snapshot).

Since BackupWorker.exe is still present in the Windows Task Manager, the program did not crash but has entered an infinite loop or is stuck. We need a dump file to determine the cause of the hang; please follow the steps below to generate the dump file and then send it to us.
1. Open Windows "Task Manager"(CTRL+SHIFT+ESC).
2. Find "BackupWorker.exe" among the list of processes.
3. Right-click "BackupWorker.exe" and select "Create dump file". Task manager should indicate where the dump file was written to.



Thank you Stowdon for your understanding and cooperation.

[n8chavez]

@Stowdon, just an FYI, asking questions to understand something or better yourself is NEVER a waste of time. The point of this forum is to learn and grow. Any question or comment that can do that, or help others do the same, is well worth it.

[Stowdon]

Thank you all for your replies. 

@Stowdon's issue is indeed quite unique, as no other users have reported a similar problem. The failing backup task is a file backup, while disk backups work without any issues. Based on the log file provided by Stowdon, the backup appears to have completed successfully, but it may have gotten stuck during the post-backup cleanup phase (e.g., when releasing the VSS snapshot).

Since BackupWorker.exe is still present in the Windows Task Manager, the program did not crash but has entered an infinite loop or is stuck. We need a dump file to determine the cause of the hang; please follow the steps below to generate the dump file and then send it to us.
1. Open Windows "Task Manager"(CTRL+SHIFT+ESC).
2. Find "BackupWorker.exe" among the list of processes.
3. Right-click "BackupWorker.exe" and select "Create dump file". Task manager should indicate where the dump file was written to.



Thank you Stowdon for your understanding and cooperation.

Thank you very much indeed for your comments and suggestions.

Unfortunately I cannot obtain the dump file for Backup worker as I used Revo to remove Hasleo from computer and, I assume, it also removed that file as it is not shown anywhere on Task manager any more. With probably too hasty thinking I assumed the problems might have been associated with the difficulties in stopping the program. I just felt frustrated and I wanted rid of it and any possible side effects on my PC. I appreciate that such information would have been a great help here so now regret that but I just wanted to get a good back up done.

Once I am assured that Easus has done that I will reload Hasleo and try making a back up once more to see if the issues are still present. That will take a day or so to do as I am a carer for my wife and other duties are more pressing on my time but I will progress this matter with Hasleo and continue to post my findings. I also have an alternate storage disk available which I will use for comparison.

I have taken note of other comments and will carefully check the image of the backup I have run with Easus Todo.

Thank you again for your interest.

[garioch7]

@Stowdon,

Congratulations on your promotion to Junior member.  Thank you for agreeing to help us find the cause of your issue.  Hasleo appreciates your time and effort.

Take all of the time you need.  Whenever we get possible bug reports, the Hasleo Team always want to find the cause; and, if it is a glitch in HBS, they will want to fix it ASAP.

Have a great day, and thanks for sticking with us.  I have you a Reputation Score of "+1" for your efforts to help us.

Regards,
Phil

[admin]

Hi @Stowdon,

Thank you for your detailed explanation and for your willingness to continue helping us. We truly appreciate it.

Please take your time. We look forward to any findings you may share when you test again later.

Best regards,