Hello everyone!
Thank you all for taking the time to leave honest reviews about us on Trustpilot, and for pointing out the issues in your discussion, especially the lack of factual support in some reviews, the lack of content moderation on the platform, and the observation that "unhappy people are more likely to speak up" (as pointed out by al3x). We see these points and strongly agree with them.
We have always been reluctant to actively participate in product review websites or third party forums. The reason is simple: we want to invest our limited resources into product development, and we truly believe that a good product will eventually earn genuine recognition from its users.
That said, some of the negative reviews on Trustpilot clearly deviate from the facts and are even exaggerated. This has forced us to take them seriously and respond. It is worth noting that Trustpilot is free for consumers, but it does not actively verify the authenticity of user reviews. Its approach is to ask businesses to reply to each review on their own, or to purchase a paid subscription for more management tools. In other words, the platform shifts the burden of verification and cost onto businesses, while lacking basic checks on the sources of reviews.
Of course, we also understand one thing: no matter what you do, you cannot please everyone. Rather than chasing every positive review, we care more about continuously improving our products and serving the users who truly use them. Your willingness to speak up is a show of support for us, and we deeply appreciate it.
Thank you again for your understanding and action. If you have any specific questions or suggestions about our products in the future, please feel free to reach out to us directly.
Best regards,
Hasleo Software Team
Thank you all for taking the time to leave honest reviews about us on Trustpilot, and for pointing out the issues in your discussion, especially the lack of factual support in some reviews, the lack of content moderation on the platform, and the observation that "unhappy people are more likely to speak up" (as pointed out by al3x). We see these points and strongly agree with them.
We have always been reluctant to actively participate in product review websites or third party forums. The reason is simple: we want to invest our limited resources into product development, and we truly believe that a good product will eventually earn genuine recognition from its users.
That said, some of the negative reviews on Trustpilot clearly deviate from the facts and are even exaggerated. This has forced us to take them seriously and respond. It is worth noting that Trustpilot is free for consumers, but it does not actively verify the authenticity of user reviews. Its approach is to ask businesses to reply to each review on their own, or to purchase a paid subscription for more management tools. In other words, the platform shifts the burden of verification and cost onto businesses, while lacking basic checks on the sources of reviews.
Of course, we also understand one thing: no matter what you do, you cannot please everyone. Rather than chasing every positive review, we care more about continuously improving our products and serving the users who truly use them. Your willingness to speak up is a show of support for us, and we deeply appreciate it.
Thank you again for your understanding and action. If you have any specific questions or suggestions about our products in the future, please feel free to reach out to us directly.
Best regards,
Hasleo Software Team