07-23-2025, 11:45 AM
(07-23-2025, 08:44 AM)lnjr Wrote:(07-21-2025, 11:30 AM)admin Wrote: To further analyze the issues, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected]. And please provide some screenshots if possible.
Thank You, I did send it to you at the email address given just a few minutes ago. I did click to save log file and it is a .zip file that I have sent to that email address as well as a screenshot of that error message and one of the backups I have created to date.-
I forgot the dash between the 5 and 6 weeks. sorry about that.
Thank You
We have analyzed the error code 0x07890073000001E3, Windows returned the error code 0x1E3 (The request failed due to a fatal device hardware error. ) when Hasleo Backup Suite tried to write the backup image file, which usually means that there are bad sectors or hardware problems with the drive where the backup image files are stored. If the drive where the backup image files are stored a USB drive, please replace the USB cable with a new one or connect the USB device to an external power supply to see if the problem persists. And we recommend that you use a third-party tool to repair bad sectors on that drive.