Yesterday, 12:06 PM
Thank you all for your replies.
@Stowdon's issue is indeed quite unique, as no other users have reported a similar problem. The failing backup task is a file backup, while disk backups work without any issues. Based on the log file provided by Stowdon, the backup appears to have completed successfully, but it may have gotten stuck during the post-backup cleanup phase (e.g., when releasing the VSS snapshot).
Since BackupWorker.exe is still present in the Windows Task Manager, the program did not crash but has entered an infinite loop or is stuck. We need a dump file to determine the cause of the hang; please follow the steps below to generate the dump file and then send it to us.
1. Open Windows "Task Manager"(CTRL+SHIFT+ESC).
2. Find "BackupWorker.exe" among the list of processes.
3. Right-click "BackupWorker.exe" and select "Create dump file". Task manager should indicate where the dump file was written to.
![[Image: attachment.php?aid=941]](https://www.easyuefi.com/forums/attachment.php?aid=941)
Thank you Stowdon for your understanding and cooperation.
@Stowdon's issue is indeed quite unique, as no other users have reported a similar problem. The failing backup task is a file backup, while disk backups work without any issues. Based on the log file provided by Stowdon, the backup appears to have completed successfully, but it may have gotten stuck during the post-backup cleanup phase (e.g., when releasing the VSS snapshot).
Since BackupWorker.exe is still present in the Windows Task Manager, the program did not crash but has entered an infinite loop or is stuck. We need a dump file to determine the cause of the hang; please follow the steps below to generate the dump file and then send it to us.
1. Open Windows "Task Manager"(CTRL+SHIFT+ESC).
2. Find "BackupWorker.exe" among the list of processes.
3. Right-click "BackupWorker.exe" and select "Create dump file". Task manager should indicate where the dump file was written to.
Thank you Stowdon for your understanding and cooperation.