Hasleo Backup Suite V5.5.2.0 Released!

[Dude Guyman]

Yes, you are. I use LTSC because it is less invasive/bloated, and not in any "commercial" way. Why or what O/S or how much I pay for it, I use is none of your f'ing business. You make and sell good software, or you don't. What/how/when/why I use it is my f'ing business alone. That said, on a free version, I am not complaining about it and would have bought a paid version...except for the "self destruct" code in it.

It is wrong for someone to describe this restriction as a bomb and self-destruction, we have been exercising restraint. Our software has been using this mechanism for more than ten years, and we have explained this restriction many times before. We have also said that the machine would be reintroduced after the paid version is released. Over the years, have you ever seen us use such a mechanism to coerce customers into upgrading in order to use our services? Users with a lifetime license still use the software normally, even if they purchased our product in 2012.

...but you FORCE them to upgrade via a "self destruct" in the current version, no? What if I don't want the new version for whatever reason. What if my Internet connection is down/gone at the time I need to restore a backup? What if the new version has a bug that affects my system? What if you add "features" (bloat) or malware and I want to keep the older version. ALL this has happened to me many times before, so it is NOT just "software paranoia".

I read a few minutes ago about the paid license not being transferable to a "new PC" anyway, so none of this matters to me anymore because that is a DEAL BREAKER too. I frequently upgrade my hardware, and install, reinstall operating systems, but it is still only my single PC, so the paid version of this software is useless to me now, because it would only be a matter of weeks before it "thinks" I am trying to install it on a different PC. You DO NOT get to control MY hardware or how/when I reinstall/change my O/S. I assume it requires internet activation to achieve the hardware lock? DEAL BREAKER! I refuse to be put on a "leash", and I sure as @#$% refuse to pay you to do so.

[admin]

It is wrong for someone to describe this restriction as a bomb and self-destruction, we have been exercising restraint. Our software has been using this mechanism for more than ten years, and we have explained this restriction many times before. We have also said that the machine would be reintroduced after the paid version is released. Over the years, have you ever seen us use such a mechanism to coerce customers into upgrading in order to use our services? Users with a lifetime license still use the software normally, even if they purchased our product in 2012.

...but you FORCE them to upgrade via a "self destruct" in the current version, no? What if I don't want the new version for whatever reason. What if my Internet connection is down/gone at the time I need to restore a backup? What if the new version has a bug that affects my system? What if you add "features" (bloat) or malware and I want to keep the older version. ALL this has happened to me many times before, so it is NOT just "software paranoia".

I read a few minutes ago about the paid license not being transferable to a "new PC" anyway, so none of this matters to me anymore because that is a DEAL BREAKER too. I frequently upgrade my hardware, and install, reinstall operating systems, but it is still only my single PC, so the paid version of this software is useless to me now, because it would only be a matter of weeks before it "thinks" I am trying to install it on a different PC. You DO NOT get to control MY hardware or how/when I reinstall/change my O/S. I assume it requires internet activation to achieve the hardware lock? DEAL BREAKER! I refuse to be put on a "leash", and I sure as @#$% refuse to pay you to do so.

You always have all sorts of excuses, we've already responded that a reasonable license reset is acceptable, and the biggest mistake is that we don't offer a fully functional free version. We have to make a living and support our families too.

[admin]

We will consider everyone's suggestions, but we reserve the right to determine which features are included in the free version and under what licensing terms each version is released. Customers also have the right to decide whether it's the right software for them, don't they?

[Dude Guyman]

You always have all sorts of excuses, we've already responded that a reasonable license reset is acceptable, and the biggest mistake is that we don't offer a fully functional free version. We have to make a living and support our families too.

A license "reset" (Self Destruct code) in paid software is not "acceptable"...EVER. I don't give a rats @$$ about the free version. I am trying to pay you for the paid version, but you are trying control my PC via time bombs and activation/hardware restrictions, and that is UNETHICAL and just wrong.

How many times are we going to have this same discussion as if it's new? How many times have you added, removed, added, removed the "expiration timer"? At least three in the last few months since I've been around here! Why would I trust anything Hasleo says now? You clearly really, really want that self destruct timer in there, and you know full well your customers hate it, but you just can't resist sticking it right back in there. Why? What do you care if I pay for a version and happily use that same version indefinitely? Because you want to be able to force whatever you want onto MY PC in the future. There is no other reason. What's next? Forced auto updates? Auto starting services running on my PC? Malware bundles in new versions?

So with that, I will take my "excuses" and money elsewhere, as will many other less vocal people that have the sense to contemplate more than 10 minutes into the future, I'm sure. Sorry to see an otherwise good software ruined, again.

[admin]

You always have all sorts of excuses, we've already responded that a reasonable license reset is acceptable, and the biggest mistake is that we don't offer a fully functional free version. We have to make a living and support our families too.

A license "reset" (Self Destruct code) in paid software is not "acceptable"...EVER. I don't give a rats @$$ about the free version. I am trying to pay you for the paid version, but you are trying control my PC via time bombs and activation/hardware restrictions, and that is UNETHICAL and just wrong.

How many times are we going to have this same discussion as if it's new? How many times have you added, removed, added, removed the "expiration timer"? At least three in the last few months since I've been around here! Why would I trust anything Hasleo says now? You clearly really, really want that self destruct timer in there, and you know full well your customers hate it, but you just can't resist sticking it right back in there. Why? What do you care if I pay for a version and happily use that same version indefinitely? Because you want to be able to force whatever you want onto MY PC in the future. There is no other reason. What's next? Forced auto updates? Auto starting services running on my PC? Malware bundles in new versions?

So with that, I will take my "excuses" and money elsewhere, as will many other less vocal people that have the sense to contemplate more than 10 minutes into the future, I'm sure. Sorry to see an otherwise good software ruined, again.

1. Regarding the issue of the "expiration timer", we have clearly responded that it will be completely removed.
2. Regarding the license reset issue, we have also clearly responded that improvements will be made, but we currently lack sufficient manpower. Do you have any method to determine the number of computers a license is bound to without tying it to hardware?
3. We really appreciate that you still consider it to be an otherwise good software.

[Dude Guyman]

1. Regarding the issue of the "expiration timer", we have clearly responded that it will be completely removed.
2. Regarding the license reset issue, we have also clearly responded that improvements will be made, but we currently lack sufficient manpower. Do you have any method to determine the number of computers a license is bound to without tying it to hardware?
3. We really appreciate that you still consider it to be an otherwise good software.

1. For the fourth time in several months. I don't trust you anymore. Right now, the timer is there, so...no sale. Two versions from now, removed and then back again?
2. Don't tie it to my hardware. My hardware changes. Simple. Generate a code/key or whatever and leave it alone. What do you care if I have paid you for the software but use it to make backups on two PCs I own in the same household anyway? They are both part of the same "system" anyway. If you do, why not charge me EVERY time I use it even on the one PC? What about the three hard drives and two operating systems I may backup in my single PC? Want to charge me for each one of them separately next? Where do we draw the line?
3. I am very disappointed Hasleo is more concerned about controlling my personal computer than improving the software. You "lack the manpower" to improve things but have the manpower to restrict my use of a paid product and code in a self destruct timer? Yeah, that's the problem.

This is very simple. If I pay you for a product, it is mine to use anyway I see fit (as long as I am not sharing/selling it etc.). ESPECIALLY since we are talking about backup/imaging software. That is mission critical and has to work, any time, every time, right now! With or without internet connection. Not if or when you decide to allow me to re-activate it or decide if my slightly upgraded PC is still the "same PC" or not or if I need to download an update first. My internet goes down for weeks at a time and I may not even be able to contact you to beg for permission to use the software after your timer blows up or I swap out my mother board or operating system.

DEAL BREAKER!

[al3x]

1. For the fourth time in several months. I don't trust you anymore. Right now, the timer is there, so...no sale. Two versions from now, removed and then back again?

- HBS v5.0.0 was available since November last year and the timebomb was already present in the older v4.
- HBS v5.2.2.1, released in April, for the first time removed this restriction with the clear communication that it would return with release of a paid version.
- Now @admin announced, after giving it a good thought and with feedback from the community, that the restriction will be removed indefinitely.

Nothing wrong with that - why the sudden distrust?

[...] I am very disappointed Hasleo is more concerned about controlling my personal computer than improving the software. [...] DEAL BREAKER!

Yes, Hasleo is a company. But still they need to make revenue somehow. Still, HBS doesn't force a shitload of DRM on your computer.
They only implemented key registration which is fine if you need to prevent simple piracy. Probably don't need to tell that someone using LTSC/Enterprise.

Give them some slack, please. I don't think these are rational thoughts anymore.

[garioch7]

"So with that, I will take my "excuses" and money elsewhere, as will many other less vocal people that have the sense to contemplate more than 10 minutes into the future, I'm sure. Sorry to see an otherwise good software ruined, again."

I respectfully disagree with your comments.  I am a new customer of a family pack of Hasleo Backup Suite Pro (HBSP), and a new member of the Hasleo Forums.  I must say, personally, that I am pleasantly surprised that the Admin of this Forum has repeatedly and respectfully replied to your "posts".  Elsewhere such belligerent posts would result in the Forum member being cautioned or banned outright.

It is your right to "take my 'excuses' and money elsewhere", but I doubt that "many other less vocal people" will do so, me included. 

As a newbie, I am impressed with the product, bearing in mind that these are early days, and now that they have a paid version, Hasleo will earn some money.

Their conditions are very reasonable.  They are a software company.  They must make money, and they must fight piracy of their product, to, continue their development and pay the bills.  Their licensing structure is very fair: they reserve the right to determine if their product is being used in conformity with their EULA.  In effect, we are renting their software on the basis that we conform to their EULA.  Find me a software company that does otherwise.

In years past, most software companies did not have subscription portal where users could activate and deactivate a subscription.  In all my years, I never was treated unfairly when I needed a license reset, which was rare.  For me, that only happens when I replace one of my two computers, which is about 8 to 10 years.

I do hope that you will find a company willing to accede to your strident demands for total autonomy and a blanket exemption with respect to their EULA.  Good luck with that!

In the meantime, would you show the developers the same respect that they are showing you . . . ?

Hostile posts reveal more about the author than they do about Hasleo.

Just my thoughts.  Have a great day.

Regards,
Phil