(08-11-2025, 08:27 PM)Almighty1 Wrote:(08-11-2025, 11:40 AM)admin Wrote: To further analyze the issues, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected]. And please provide some screenshots if possible.
Log sent yesterday as requested by email. What screenshots do you need?
I just tried backing up each individual partition except Local Disk(C
in different backups and the ESP(0), MSR(1), Windows RE tools (R all pass without issues. The one that has the failure is the DELLSUPPORT (BitLocker Encrypted)(4) which I am not even sure how to fix since when I look at my Microsoft Account page, it shows different Bitlocker Recovery keys but I don't know if that covers the hidden recovery partition like in this case and my C: is not Bitlocker encrypted. Yesterday, I assigned a drive letter (Z to that partition and I can see everything in that partition with Windows Explorer and even without the drive letter assignment, DIsk Genius can see the files and folders of that partition.![[Image: image.png]](https://i.postimg.cc/W4JFSWLg/image.png)
Macrium Reflect X Server appears to show the partition as unlocked and successfully backed it up without issues:
![[Image: image.png]](https://i.postimg.cc/gc4JyFX1/image.png)