Backup failed

[scopio]

I downloaded Hasleo Backup Suite Free to try before I buy but I tried three times to do a System Backup and a Drive/Partition Backup and they all failed with failed to write file. All backups were full backups with the default settings.
   
   
   
   

[Bespoken]

Use the Contact Us link from the drop down icon link (top right), and provide them with the details. To save time you should also export and attach the Log file. It is produced from the same icon drop down > Save log file. you will find that they are very responsive.

[garioch7]

@scopio,

Welcome to the Hasleo Backup Forum.

I am sorry to hear that your first attempts with the free version of the Hasleo Backup Suite were unsuccessful.  This could be due to some issues with your computer, or also with either the source or destination drives.

In addition to the excellent advice, you have already received from @Bespoken, it might be helpful to the Hasleo Team if you provided some details about your computer (OS version number) and the hardware specifications.

Even though it is the weekend, you might get a reply.  As @Bespoken stated, the Hasleo Team is most responsive to user issues.

Good luck.  Have a great day.

Regards,
Phil

[CDC9762]

You probably did this but have you rebooted the computer.
Usual thing to try is to uninstall and reinstall to see if it corrects the problem.

Often the last few digits of the error code are related to the Windows error code and this, if valid, would indicate a USB drive issue. The fact it did do the file check OK before backing up indicates at least some portion of the task is working OK but this would be for the source disk only.

Things you can try while awaiting a message from Hasleo support which are very good:
Try a different USB port, the rear panel ones typically are the best ones to use.
Try a different USB cable
Try a different USB drive if you have one.
Do you have enough free space on an internal drive or a partition on the same drive to make an image of some partition that would fit. This takes the USB subsystem out of the equation.

Imaging programs tend make demands on the destination drives that aren't required in typical file copies - huge amounts of data with little or no interruption in the data flow. However, you could do test writes within Windows by copying large files to the USB drive.
You could also download a free disk diagnostic program.

[al3x]

Also, this might not help in this particular case, but: Make sure to use the latest version of HBS.

Your screenshot still shows version v.5.6.2.0, which is from January.
Current version is v.5.8.2.1 with new features, driver updates and also some bugfixes.