Hasleo closes itself during file recovery after license activation

[ricardogroto]

   
Hey everyone!

I'm trying to use Hasleo Data Recovery Home Edition to recover some deleted files and folders from my SSD. After the "Deep Scan Recovery" finishes, I select the files I want to recover, obviously to a different storage drive since my Windows is on C: and I have another SSD installed as D:. When I hit Recover, Hasleo Data Recovery asks me to enter the license code, and as soon as I do, the software just closes on its own.

I've tried this at least 5 times now, and the software keeps closing itself and never actually recovers the files/folders.

Does anyone know if this is a common issue? Could it be something I'm doing wrong during the recovery process? Does it have to do with the number of files being recovered? Could it be related to the file size (they don't add up to more than 1GB total)?
I'd really appreciate help from support or from anyone who's dealt with this before, because the files I need to recover are important — they're files and folders deleted from the .codex folder, which sits in the system's user folder, and it has structured projects, chats, and history in it.

I've attached some screenshots showing that right after I select the folders and files, Hasleo Data Recovery asks for the license code again. When "Activation Successful" pops up, the software just closes on its own.

   
   
   
   

[admin]

We sincerely apologize, but the complimentary license you received is the Home edition, which only supports data restoration on Windows Home edition systems and is not applicable to Windows Professional or higher versions. This restriction has been clearly stated on the relevant page. We hope for your understanding and support.

[ricardogroto]

We sincerely apologize, but the complimentary license you received is the Home edition, which only supports data restoration on Windows Home edition systems and is not applicable to Windows Professional or higher versions. This restriction has been clearly stated on the relevant page. We hope for your understanding and support.

Man, that's a bummer, because I really like your software!

Buying the Professional version for $49 is a bit steep for me, since my currency here in Brazil (BRL) is weak, and after the conversion it ends up being pretty expensive. It's really a shame I can't use your software, but thank you so much for getting back to me and clearing up my question either way.

[admin]

We fully understand the pressure from exchange rates. However, compared to similar software, our pricing is already very affordable, and this is a lifetime license with free upgrades – pay once, use forever. We hope you can understand.

[ricardogroto]

We fully understand the pressure from exchange rates. However, compared to similar software, our pricing is already very affordable, and this is a lifetime license with free upgrades – pay once, use forever. We hope you can understand.

Honestly, all your software is great. I'm still considering buying the Professional version of Hasleo Data Recovery, Backup Suite, and Disk Clone. I promise I'll think it over carefully, maybe I'll even talk myself into buying those licenses today. I deal with heavy files all the time, deleting files, switching directories, handling malicious files a lot too. Basically, your software will be a great addition to my tech and professional life.

=)

[admin]

We fully understand the pressure from exchange rates. However, compared to similar software, our pricing is already very affordable, and this is a lifetime license with free upgrades – pay once, use forever. We hope you can understand.

Honestly, all your software is great. I'm still considering buying the Professional version of Hasleo Data Recovery, Backup Suite, and Disk Clone. I promise I'll think it over carefully, maybe I'll even talk myself into buying those licenses today. I deal with heavy files all the time, deleting files, switching directories, handling malicious files a lot too. Basically, your software will be a great addition to my tech and professional life.

=)

You do not need to purchase both Hasleo Backup Suite and Hasleo Disk Clone, as the Hasleo Backup Suite already fully includes all the cloning features offered by Hasleo Disk Clone.