Refund of the license

[masmox]

Hello, 
I would like to request a refund for the data recovery tool license I purchased on 22/09/2026. While using the free version of the tool, after selecting the files to recover, the tool prompted me to buy a license to proceed with the recovery. Then I purchased the Professional version and, after entering the license key, I recovered the data (videos, documents, etc.—none of which were encrypted or otherwise blocked); however, I subsequently discovered that all the recovered files were 0 bytes in size and therefore unusable.

Please tell me how to proceed.

I have already sent an email to [email protected] but haven't received any reply.

Thanks.

[al3x]

Hi and welcome to the Hasleo forums!

The email address you used is correct. Replies from Hasleo staff are usually pretty quick, but depending on the current local time for Hasleo there might be a few hours delay until you will receive a reply.

In case your email didn't go through (very unlikely), I'm pretty sure you'll get a reply from @admin (Hasleo staff) here soon, he's also very active in the forums.

Cheers,
al3x