Welcome to the Hasleo Forums. I am sorry to hear that you are experiencing difficulties with the Hasleo Backup Suite (HBS). The Hasleo Support Team will want logs because there are so many possibilities to explain what is happening.
Open HBS. On the Title bar, over at the right is a little box with a "ʌ" in the middle. Click that, scroll down to "Save log file". Select a destination and a name for the file, or use the default. Attach that file to your next post via the box at the bottom of the Post Compose window, by dragging the file into it. That will attach your logs/file to your post.
It is nighttime in China now, but Hasleo Support, and the Forum Administrator (@admin) will be back online in about six hours from now.
They will respond within 24 hours, less time if it is not complicated to find the issue causing your problems.
Welcome to the Hasleo Forums. I am sorry to hear that you are experiencing difficulties with the Hasleo Backup Suite (HBS). The Hasleo Support Team will want logs because there are so many possibilities to explain what is happening.
Open HBS. On the Title bar, over at the right is a little box with a "ʌ" in the middle. Click that, scroll down to "Save log file". Select a destination and a name for the file, or use the default. Attach that file to your next post via the box at the bottom of the Post Compose window, by dragging the file into it. That will attach your logs/file to your post.
It is nighttime in China now, but Hasleo Support, and the Forum Administrator (@admin) will be back online in about six hours from now.
They will respond within 24 hours, less time if it is not complicated to find the issue causing your problems.
Have a great day.
Regards,
Phil
Thanks @ garioch7, with your help I have now obtained the logs, which I have attached (hopefully)
Thank you. That is all very helpful. It tends to suggest that it might not be a Hasleo Backup Suite issue but rather a network issue. That said, we should await an expert opinion since a comprehension of issues affecting remote networks backups is far beyond my knowledge level.
@garioch7 That screenshot with the network connection is just an RDP remote connection that dropped during the backup. I think Mike just tries to show that this was the last moment before the server crashed.
@Mike: Phil already pointed out the HBS log file. That might be helpful, so thanks for that. Another thing that might help you in the meantime: Have you tried analyzing what driver or program causes the crash? I like to use BlueScreenView for that to get an overview of what might've happened on your server.
If you run that on your server, you might be able to see what program/driver etc. caused the issue exactly. This could also be a hardware failure that kicks in under load or things like a faulty RAM module, but sometimes the causing driver gives a hint.
(1 hour ago)al3x Wrote: @garioch7 That screenshot with the network connection is just an RDP remote connection that dropped during the backup. I think Mike just tries to show that this was the last moment before the server crashed.
@Mike: Phil already pointed out the HBS log file. That might be helpful, so thanks for that. Another thing that might help you in the meantime: Have you tried analyzing what driver or program causes the crash? I like to use BlueScreenView for that to get an overview of what might've happened on your server.
If you run that on your server, you might be able to see what program/driver etc. caused the issue exactly. This could also be a hardware failure that kicks in under load or things like a faulty RAM module, but sometimes the causing driver gives a hint.
Cheers,
al3x
There is no BSOD.
RDP session is dropped because the server re-boots. I can run it for a whole working day and it's stable.
I even resorted to taking a video of the RDP app, to try to see if HBS slows down before the server crash, and nothing was obvious.
Over the course of the last few weeks I have tried lots of things that both CoPilot and Claude have suggested.
As a senior software developer, I am very wary of simply applying what the AI engines say, without sanity checking the suggestions first.
Blue screen of death (STOP error) information in dump files.