The operation was not successful message

[lnjr]

I have only been using this software for about 56 weeks now and I went to create a backup like I have doing and this time I got a message saying that the operation was not successful.   There was no other information with it.   I checked the external hard drive that I am saving the backup to and the folder was completely empty.  There is plenty of room on that external hard drive so I know that is not the issue.    
Why did I get this message and how do I go about resolving the issue so that I can continue to use this software to back up my windows 11 Pro computer.?
Thank You

[admin]

I have only been using this software for about 56 weeks now and I went to create a backup like I have doing and this time I got a message saying that the operation was not successful.   There was no other information with it.   I checked the external hard drive that I am saving the backup to and the folder was completely empty.  There is plenty of room on that external hard drive so I know that is not the issue.    
Why did I get this message and how do I go about resolving the issue so that I can continue to use this software to back up my windows 11 Pro computer.?
Thank You

To further analyze the issues, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected]. And please provide some screenshots if possible.

[lnjr]

I have only been using this software for about 56 weeks now and I went to create a backup like I have doing and this time I got a message saying that the operation was not successful.   There was no other information with it.   I checked the external hard drive that I am saving the backup to and the folder was completely empty.  There is plenty of room on that external hard drive so I know that is not the issue.    
Why did I get this message and how do I go about resolving the issue so that I can continue to use this software to back up my windows 11 Pro computer.?
Thank You

To further analyze the issues, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected]. And please provide some screenshots if possible.

Thank You, I did send it to you at the email address given just a few minutes ago.   I did click to save log file and it is a .zip file that I have sent to that email address as well as  a screenshot of that error message and one of the backups I have created to date.-
I forgot the dash between the 5 and 6 weeks. sorry about that.
Thank You

[admin]

To further analyze the issues, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected]. And please provide some screenshots if possible.

Thank You, I did send it to you at the email address given just a few minutes ago.   I did click to save log file and it is a .zip file that I have sent to that email address as well as  a screenshot of that error message and one of the backups I have created to date.-
I forgot the dash between the 5 and 6 weeks. sorry about that.
Thank You

We have analyzed the error code 0x07890073000001E3, Windows returned the error code 0x1E3 (The request failed due to a fatal device hardware error. ) when Hasleo Backup Suite tried to write the backup image file, which usually means that there are bad sectors or hardware problems with the drive where the backup image files are stored. If the drive where the backup image files are stored a USB drive, please replace the USB cable with a new one or connect the USB device to an external power supply to see if the problem persists. And we recommend that you use a third-party tool to repair bad sectors on that drive.

[lnjr]

Thank You, I did send it to you at the email address given just a few minutes ago.   I did click to save log file and it is a .zip file that I have sent to that email address as well as  a screenshot of that error message and one of the backups I have created to date.-
I forgot the dash between the 5 and 6 weeks. sorry about that.
Thank You

We have analyzed the error code 0x07890073000001E3, Windows returned the error code 0x1E3 (The request failed due to a fatal device hardware error. ) when Hasleo Backup Suite tried to write the backup image file, which usually means that there are bad sectors or hardware problems with the drive where the backup image files are stored. If the drive where the backup image files are stored a USB drive, please replace the USB cable with a new one or connect the USB device to an external power supply to see if the problem persists. And we recommend that you use a third-party tool to repair bad sectors on that drive.

Thank You So Very Much.   I will try a different cable and if that does not resolve the issue, I will use a different external hard drive to do my backup and see if WD has a tool for repairing bad sectors on that WD external hard drive.   I am using an external usb to do my backups and it is also connected to an external power supply ~ but there is the chance that I forgot to turn on that external power source, either way I will follow your instructions.   Thanks So Very Much.
-

[admin]

We have analyzed the error code 0x07890073000001E3, Windows returned the error code 0x1E3 (The request failed due to a fatal device hardware error. ) when Hasleo Backup Suite tried to write the backup image file, which usually means that there are bad sectors or hardware problems with the drive where the backup image files are stored. If the drive where the backup image files are stored a USB drive, please replace the USB cable with a new one or connect the USB device to an external power supply to see if the problem persists. And we recommend that you use a third-party tool to repair bad sectors on that drive.

Thank You So Very Much.   I will try a different cable and if that does not resolve the issue, I will use a different external hard drive to do my backup and see if WD has a tool for repairing bad sectors on that WD external hard drive.   I am using an external usb to do my backups and it is also connected to an external power supply ~ but there is the chance that I forgot to turn on that external power source, either way I will follow your instructions.   Thanks So Very Much.
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I'm glad to help. Have a nice day!