Hasleo creates an additional entry in the Windows 11 "Start" menu

[khanyash]

Hasleo now creates an additional entry for "Hasleo Backup Suite" outside of the Hasleo folder in the Windows 11 "Start" menu. Is this a bug? The application does not launch when I click the entry.

[admin]

Hasleo now creates an additional entry for "Hasleo Backup Suite" outside of the Hasleo folder in the Windows 11 "Start" menu. Is this a bug? The application does not launch when I click the entry.

We haven't made any changes to this, so it must be due to a change in the implementation of Windows 11. We will investigate to see what happened.

[CDC9762]

I think this is the way W11 works, if you are using something frequently it will place an icon for it on the Start menu.

[admin]

We have not been able to reproduce this issue yet, but we will continue to try. If it is indeed the case described by @CDC9762, then this issue may be difficult to fix.

[pt58]

I also seem to have an additional entry in the start menu which points to:
"C:\Program Files\Hasleo\Hasleo Backup Suite\bin\BackupSystemTray.exe"
It doesn't do anything when you click on it.

The normal working entry points to:
"C:\Program Files\Hasleo\Hasleo Backup Suite\bin\BackupMainUI.exe"

Not sure how the rogue entry came about.

Not sure if this helps.

[al3x]

What @khanyash means is the normal app list that gets populated with the installation of new programs.
And I can confirm I also have another shortcut put in the start menu next to the HBS folder:



My shortcut was put in the user's start menu directory here on 15.06.2025:
%appdata%\Microsoft\Windows\Start Menu\Programs\Hasleo Backup Suite.lnk

And it is linked to "C:\Program Files\Hasleo\Hasleo Backup Suite\bin\BackupSystemTray.exe"

Unfortunately I can't reproduce this in a VM, tried with different versions from the past and none created this link during installation.
Not sure how it got placed there...

*Edit: Sorry @pt58, didn't see your post before posting mine. Same issue I guess 

[al3x]

I was able to reproduce the issue:

- HBS v5.4.2.0 introduced this bug, all versions before that don't create this shortcut.
- Install any of the newer versions and restart your PC afterwards to make sure the HBS service is started correctly.
- Create a new disk/partition backup schedule and run the schedule directly.

As soon as the notification for the running schedule pops up, a new shortcut will be created in the start menu.
So the execution of the BackupSystemTray.exe process probably creates this shortcut by mistake.

[Froggie]

I always run HBS WITHOUT NOTIFICATIONS and have never had that issue.

My money's on a Win10/11 update causing the issue... 

[admin]

I was able to reproduce the issue:

- HBS v5.4.2.0 introduced this bug, all versions before that don't create this shortcut.
- Install any of the newer versions and restart your PC afterwards to make sure the HBS service is started correctly.
- Create a new disk/partition backup schedule and run the schedule directly.

As soon as the notification for the running schedule pops up, a new shortcut will be created in the start menu.
So the execution of the BackupSystemTray.exe process probably creates this shortcut by mistake.

Strangely, BackupSystemTray.exe does not contain any code for creating shortcuts.

[al3x]

I was able to reproduce the issue:

- HBS v5.4.2.0 introduced this bug, all versions before that don't create this shortcut.
- Install any of the newer versions and restart your PC afterwards to make sure the HBS service is started correctly.
- Create a new disk/partition backup schedule and run the schedule directly.

As soon as the notification for the running schedule pops up, a new shortcut will be created in the start menu.
So the execution of the BackupSystemTray.exe process probably creates this shortcut by mistake.

Strangely, BackupSystemTray.exe does not contain any code for creating shortcuts.

Not sure why this happens. But I could reproduce it on Windows 11 and also on 10, so this is not an issue with a recent Windows 11 update or something like that.

- Windows 11: https://youtu.be/yYd93k5-1DY

- Windows 10: https://youtu.be/JKTsY1Ul2Zk