Trouble downloading PE data during emergency disk creation

[sugram]

Hello

I've been having trouble downloading the PE data for a few versions now.

Of course, I have an internet connection.

   


So I always use the offline package. 
Does anyone have any idea why this isn't working?

[admin]

Hello

I've been having trouble downloading the PE data for a few versions now.

Of course, I have an internet connection.




So I always use the offline package. 
Does anyone have any idea why this isn't working?

Hello,

Thank you for your email.

With respect to the WinPE components download issue you reported, we have not received similar reports from other users so far. From the error message you provided, it does appear that Hasleo Backup Suite is unable to access the internet.

Please check the following points:

• Verify whether your firewall or security software is blocking the program from connecting to the network. If necessary, add Hasleo Backup Suite to the allowed list.
  
• If you are using a VPN or a proxy server, please try temporarily disabling them and then attempt the download again.
  

Of course, you are welcome to continue using the offline installation package as a workaround. However, we still recommend that you carry out the above troubleshooting steps so that the online update feature can function properly in the future.

Best regards,

[sugram]

Hello

I've been having trouble downloading the PE data for a few versions now.

Of course, I have an internet connection.




So I always use the offline package. 
Does anyone have any idea why this isn't working?

Hello,

Thank you for your email.

With respect to the WinPE components download issue you reported, we have not received similar reports from other users so far. From the error message you provided, it does appear that Hasleo Backup Suite is unable to access the internet.

Please check the following points:

• Verify whether your firewall or security software is blocking the program from connecting to the network. If necessary, add Hasleo Backup Suite to the allowed list.
  
• If you are using a VPN or a proxy server, please try temporarily disabling them and then attempt the download again.
  

Of course, you are welcome to continue using the offline installation package as a workaround. However, we still recommend that you carry out the above troubleshooting steps so that the online update feature can function properly in the future.

Best regards,

Yes, I’m aware of that.

I’ve already tried disabling the firewall, but without success.
The update itself works fine—meaning the actual update function.

Is it possible to get that window to appear again?
I’d like to test it out.
Once I’ve created it, it doesn’t show up anymore—
not even if I regenerate the PE.

[al3x]

Hi,

I moved your posts and the answers into your own thread because it's not directly related to the release thread. That way it's easier to follow

To get back the download option, you can delete everything in this folder:
C:\Program Files\Hasleo\Hasleo Backup Suite\bin\WADK\Windows Preinstallation Environment\

The next time you recreate the PE media, you'll have the option to choose between Microsoft.com and the offline package again.

Cheers,
al3x

[sugram]

Thank you so much, that allowed me to test it.

I found the culprit.

For whatever reason, there was an entry in the firewall that was blocking the connection.

[al3x]

You're welcome! Glad it works now, mystery solved

Cheers,
al3x