(Yesterday, 02:04 PM)Almighty1 Wrote: (08-13-2025, 02:31 PM)admin Wrote: We have not received any further response from you. Did the fixed version resolve your issue?
Sorry for the delay as was busy with other things. I just tried backing up with the new version provided just the problem partition and still ran into a problem with a different error.
![[Image: image.png]](https://i.postimg.cc/pX6174D1/image.png)
![[Image: image.png]](https://i.postimg.cc/ZKGx6SPZ/image.png)
Logs sent by e-mail
As per support e-mail, the issue from Hasleo_Backup_Suite_Free_250812.exe is because Hasleo Backup Suite uses Microsoft's Volume Shadow Copy Service (VSS) technology to implement Windows hot backup/cloning. The error had been analyzed, Windows returned the error code 0x8004231F (VSS_E_INSUFFICIENT_STORAGE, Insufficient storage available to create either the shadow copy storage file or other shadow copy data.) when Hasleo Backup Suite tries to create snapshot (This is what caused the backup to fail.), which usually means that the storage space allocated for VSS is too small.
This is on a 1TB SSD with 10GB of free space.
A newer Hasleo_Backup_Suite_Free_250815.exe was provided which basically changed it to not use VSS when backing up partitions without drive letters and instead use Direct Disk IO so it does work at least as far as backups are concerned as seen below:
Of course, one has to be curious why the VSS will fail on a 1.06GB unlocked Bitlocker partition when the VSS works without complaining and failing without being out of space on a 949.67GB partition which is 895,000% larger.
The issue is in the restoring as it appears to fail as seen below:
![[Image: image.png]](https://i.postimg.cc/fLfgmS9G/image.png)
Logs had been sent by e-mail.
So it appears, it's the DELLSUPPORT unlocked Bitlocker partition that is failing to restore as seen below:
![[Image: image.png]](https://i.postimg.cc/CxZh7SJP/image.png)
I have a question, as an unlocked Bitlocker partition is supposed to still have the data encrypted, does Hasleo Backup Suite actually backup with the data encrypted or unencrypted?
Also, I have feedback about the "How to restore disk or partion with Hasleo Backup Suite" tutorial at
https://www.easyuefi.com/backup-software...store.html
While the tutorial covers using the "Browser image to restore", there should be a section on using the "Select task to restore" as from experience using it, it is just selecting the backup log instead of the image file.