How to Fix the "Service Program Did Not Start Properly" error?

Updated on June 13, 2025 by Admin to Free Windows Backup Software

This tutorial describes how to fix "The service program did not start properly, please contact us for support." error that occurs when you start Hasleo Backup Suite. The main contents are as follows:

What causes the error "The service program did not start properly"?

The Hasleo Backup Suite service program (BackupService.exe) is a background component that receives, processes, and returns commands to the main GUI (BackupMainUI.exe). If this service fails to start, you will get the error: "The service program did not start properly, please contact us for support."

service program did not start properly error

This issue may occur if the service has crashed, been removed, disabled, or set to manual start. Common causes include system optimization tools disabling the service or your antivirus software blocking it from running.

 

Tutorial to Fix the "Service Program Did Not Start Properly" error

Step 1. Press the Windows + R keys to open the Windows Run dialog.

Step 2. Enter services.msc and press Enter or click OK.

reun services.msc
 

Step 3. Double-click Hasleo Backup Suite Service program.

click Hasleo Backup Suite Service program
 

Step 4. Set the service program to start automatically, then start the service program, and close the window.

set service program start automatically
 

* Tips:

  1. If the program still does not work correctly after restarting the service program, please contact us for further assistance.
  2. If Windows prompts that the service program's file cannot be found, it usually means that "BackupService.exe" was removed abnormally. To resolve this, a reinstallation of Hasleo Backup Suite is required.

service program file cannot be found
 

Conclusion

This tutorial describes how to fix the "The service program did not start properly, please contact us for support." error when starting Hasleo Backup Suite.